Medicare Assistance for the Hearing Impaired

If you have questions about Medicare or Medicare Supplement Insurance, but are unable to speak with an agent because you are hearing impaired, there are several options available to you to help you get the information you need. 

Connect with a licensed insurance agent using a TTY device

A TTY device (also known as a text telephone) allows people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another. 

If you have a TTY device, you can call 1-855-608-6871  to discuss your questions with a licensed insurance agent. 

If you’re hearing impaired and need help paying for a TTY device, some state programs may be available to provide financial assistance to you. 

Reach out to your State Health Insurance Assistance Program 

If you do not have a TTY device and have questions about Medicare or need help enrolling, counseling services may be available through the State Health Insurance Assistance Program (SHIP) – a free health benefits counseling service for Medicare beneficiaries and their families. 

Visit the official SHIP website at: https://www.shiptacenter.org/. It can help you find your local SHIP office.

Sign up for our informational newsletters

Our monthly newsletters are full of helpful information about Medicare and Medicare Supplement Insurance. To sign up, scroll to the bottom of this page and enter your email address.

Browse our resource library

We’ve built an extensive library of Medicare resources to help you better understand the program and how it works. To browse our library, click the articles tab at the top of this page.

Read through our list of frequently asked questions

This list covers 12 of the questions we get asked most about Medicare and Medicare Supplement, and includes answers from one of our very own licensed insurance agents. Access the full list here.